Frequently Asked Questions

There are several ways that you will know this information. Your confirmation letter will contain this information. Also, you can call our travel consultants and they will be happy to assist you with any such question.

Your price includes accommodations on board the ship, meals, and most entertainment aboard the ship.

The cruise price does not include organized shore excursions, soft drinks, alcoholic beverages, shopping, casino gaming, gratuities, spas, medical services, and other such expenses aboard your cruise. Please note that what is included varies by cruise line. Some cruise lines include beverages for example. Please ask our tour consultants what is included in your particular cruise.

An outside stateroom will have a window to the outside of the ship. An inside stateroom will not have a window in the cabin.

Yes, the cruise itineraries may change due to reasons such as inclement weather or unforeseen events. Your safety is the number one concern aboard and all precautions necessary will be taken in order to ensure passenger safety, including changing itineraries. Please note that when itineraries do change, the ship staff will do their best to substitute any missed port with an alternative destination.

For European tours the airfare is priced out of New York City. However, that does not mean you have to go to New York City. In fact, most of our passengers do not go through New York, many travel through Chicago, Houston, Dallas, Atlanta, Cleveland or other major hubs. For trips to Asia and Australia the prices are usually based out of Los Angeles or San Francisco. For trips to South America they are usually based out of Miami.

The hotels are not confirmed until thirty days before departure. Your documents will have each hotel name, address and phone number.

Special meal requests or dietary needs should be discussed with your tour guide when you arrive for your tour. He or she will tend to all of your needs.

If you buy the air ticket from the tour operator and you travel the dates the tour starts and ends, then your air transfers are included. If you buy the air ticket from the operator and you travel before and return after the tour starts and ends, then you will have to find your own transfer. Once you get to the airport of your destination please look for the uniformed representative of the travel company. They will direct you to a bus to transfer you to the hotel. Many operators have hours of operation for the transfers. If you arrive after the hours of operation, you will need to find your own transportation. If you do have the transfers arranged in advance and you cannot find the company representative, take a taxi to the hotel and keep the receipt. Make sure you go to the taxi stand. Do not take a taxi from anywhere in the airport. Those taxis are not registered taxis, they do not give receipts. Which means you will not be reimbursed for your trip. In addition, unregistered taxis charge 3 or 4 times as much as the registered taxis. Thus, you may spend over $100 for which you will not be reimbursed.

If you are traveling on the same dates as the tour begins and ends during the time-frame of the transfer service you can purchase transfers in advance.

All of our tours are conducted in English only. We have plans to offer tours in Spanish in the future.

Certainly you can go on a tour. We have many handicapped passengers. It is very important that you inform your agent about your particular condition. Some tour operators reserve the right to refuse service to a handicapped passenger that does not inform the operator in advanced of their medical condition. This way the tour director will be prepared to assist you in any way necessary. Passengers traveling with a wheelchair must have a person able to assist them with the storage and set up of the wheelchair. Neither the tour director nor the bus driver is allowed to handle a wheelchair.

A large percentage of our travelers are single. Most tour companies require the single person to pay an additional supplement for the single room. They do not match single people together as roommates. A few companies, such as Cosmos and Contiki, do match single people together of the same gender. For those companies you need to let your agent know that you wish to share a room. The tour director will match the single people together. If you get lucky and are the odd person out, you will get a single room for yourself.

Each tour operator has different requirements for children. Globus and Cosmos will not accept children under 8 years on the escorted tours. Trafalgar has a set age limit of 5 years of age. CIE Tours’ age limit is 10 years. Independent city stays have no age limit.

Depending on your country of citizenship, and the countries you are visiting, you may or may not require one or more VISA's. Securing VISA's is the responsibility of tour participants. To check if you will need a VISA for your trip, you may call the embassy or consulate of the country or countries where you will be traveling.